Cannot repair Word 2010; error says Office.en-us... not found [Anwsered]
Cannot repair Word 2010; error says Office.en-us... not found
I've lost the capability of uploading Word documents into a program (Calyx Point). Now there's an error message stating: "Runtime Error! Program: C:\WINPOINT\AutoWorde.exe" Tried to repair Word in case that was the problem. When following the steps included in http://office.microsoft.com/en-us/word-help/repair-or-remove-office-2010-HA010357402.aspx an error message appears stating "Office.en-us...." cannot be found. Have made several attempts and the error message always starts with this "Office.en-us...." but there are many different endings to this file name.
Am using Office 2010 Home and Small Business which was preloaded on an HP Pavilion dm1. Thank you.
Solutions to the Problem Cannot repair Word 2010; error says Office.en-us... not found
See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at: http://support.microsoft.com/default.aspx/kb/921541?p=1
Access the files on your computer via MY COMPUTER
Under the C: drive, access the WINDOWS folder
Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
Delete any files within this download folder.
If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.
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